Compensation payouts to UK rail passengers for delays hit £100m a year | Rail industry

Compensation paid to passengers for train delays in Britain has reached record levels, with annual payouts surpassing £100m and the number of claims for delayed or cancelled trains continuing to grow.

Payouts to passengers for disrupted journeys reached £101.3m in the year to April 2023 – up by 155% from £39m in 2021-22.

The latest official data from the rail regulator, the Office of Rail and Road, suggests the financial hit is likely to be much higher again in 2023-24. The number of approved claims recorded across all train operators in Britain until early January – 4.6m – exceeded…